2025. In 2025, the Investment and Development Agency of Latvia and Unitruck signed an agreement for support under the Latvian Recovery and Resilience Mechanism Plan. The support was granted under Component 2, “Digital Transformation,” within the reform and investment area “Digital Transformation and Innovation of Enterprises,” specifically for the investment “Support for Process Digitalization in Commercial Activities.”
Using this support, Unitruck implemented significant improvements in its commercial processes by introducing a modern auto service management solution.
The implemented system will provide:
- more transparent and efficient communication between the service and clients,
- accurate tracking of service work, reflecting the time spent and materials used,
- structured accumulation of clients’ service histories,
- the ability to provide informed recommendations on completed and upcoming work,
broader diagnostics and analysis capabilities based on historical data.
This digitalization initiative enables Unitruck to enhance service quality, improve the customer experience, and provide even more accurate and professional service.
In addition, under this support program, Unitruck also implemented a resource management system (ERP). The ERP solution was introduced to streamline the company’s warehouse processes, track goods movement, and maintain accurate records, ensuring more precise and efficient resource management.
Importantly, the resource management system is closely integrated with the auto service management solution. This approach significantly eases the daily operations of the service, reduces manual processes, and provides clients with simpler, clearer, and more transparent service conditions.
This digitalization initiative enables Unitruck to enhance service quality, improve the customer experience, and provide even more accurate and professional service.
